Product Warranty

(a) Safe Retrieve, LLC provides the original purchaser (the “Buyer”) with a 1-year limited warranty for SkyShepherd series products. The limited warranty entitles the Buyer with repair or replacement of the purchased SkyShepherd device, at Safe Retrieve’s sole option. This limited warranty begins from the date of purchase. All shipping fees incurred, the cost of accessories after the first year, and labor fees associated with out-of-warranty repair work are the Buyer’s responsibility. Labor fees will vary depending on the extent of work required. To qualify for the Safe Retrieve warranty and initiate repair work, proof of purchase must be provided. Safe Retrieve strongly recommends keeping the original receipt/order number.

(b) BUYER’S EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANTY SHALL BE LIMITED TO REPAIR OR REPLACEMENT (AT SAFE RETRIEVE’S OPTION) OF ANY PARTS FOUND DEFECTIVE BY SAFE RETRIEVE WITHIN THE WARRANTY PERIOD.

(c) The foregoing limited warranty shall be void in the case of any failure to use and maintain the Product in accordance with Safe Retrieve’s operating and maintenance instructions, rough handling, mechanical damage, alteration, repair not in accordance with Safe Retrieve’s instructions, or Purchaser’s failure to immediately notify Safe Retrieve of any defective Product.

(d) The LIMITED warranty sets forth the full extent of SAFE RETRIEVE’s liability and is in lieu of any and all other warranties or remedies, express, implied or statutory, and all other obligations or liabilities of SAFE RETRIEVE, with respect to the Products, including but not limited to, warranties of merchantability or fitness for a particular purpose.

Not Covered Under Warranty

Safe Retrieve, LLC does not offer a warranty for products purchased secondhand, except for new products sold to customers through approved third-party affiliates of Safe Retrieve.

Safe Retrieve does not cover the cost of repairs and replacements due to misuse by the owner or dog or improper maintenance. The warranty does not cover lost devices.

The warranty is void if SkyShepherd has been altered or disassembled in any way, including damages caused by an unauthorized person attempting repair work. Your SkyShepherd must be sent to Safe Retrieve for any required repairs. Removing the serial number from any Safe Retrieve product will void the warranty. Safe Retrieve reserves the right to retain or discard any parts or accessories that have been found damaged upon replacement and repair.

Procedure for Repair Work

If you believe SkyShepherd is malfunctioning, please refer to the Frequently Asked Questions section of our help center at https://help.skyshepherd.com, visit the Contact Us page on skyshepherd.com, email us at support@skyshepherd.com, or call 1-844-SKY-SHEP (1-844-759-7437) for technical support before sending the device to Safe Retrieve for service. The cost of shipping products, whether under or outside of warranty, to Safe Retrieve is the customer’s responsibility. Safe Retrieve is not responsible for devices damaged or lost in transit to Safe Retrieve. Safe Retrieve is not responsible for loss of training time or inconvenience while SkyShepherd is in for repair work. Safe Retrieve does not provide loaner devices or any form of compensation during the repair period.

The order number for your collar purchase may be required before warranty work is initiated.

Please include a brief explanation outlining the problem and include your contact information (name, address, city/state/zip code, daytime phone number, evening phone number, and email address) or visit skyshepherd.com for a service request form. If the repair is not covered under warranty, we will call you for payment information and authorization. For any questions concerning your Safe Retrieve products, call 1-844-SKY-SHEP (1-844-759-7437) during business hours [M–F, 8:00 a.m.–4:30 p.m. (Central Time)], or email specific repair inquiries to support@skyshepherd.com.

The diagrams and representations in this manual may differ slightly from the actual product depending on the model, firmware version, or app version you are using.

Send device to be repaired to:

Safe Retrieve, LLC/Repairs

2095 Daniels Street #474

Long Lake, MN 553356

U.S.A.